From the ITM Service Centre in St Petersburg, Russia, services are offered to clients in Russia, Armenia, Azerbaijan, Belarus, Georgia, Kazakhstan, Kyrgyzstan, Mongolia, Tajikistan, Turkmenistan and Uzbekistan. The service centre is working under the legal name ITM St. Petersburg LLC. The Service Centre has 14 employees, including several technicians for installation and repairs.
ITM St. Petersburg LLC is a fully operational extension of ITM and the Service Centre is manned by highly skilled employees.
Following the delivery of its innovative equipment and in cooperation with ITM St. Petersburg LLC, ITM brings the highest level of service, maintenance and after sales support to the region. Strategically located in St. Petersburg, the Service Centre takes down barriers, such as time zones, logistics, cultural and lingual differences.
During working hours in their own time zone, customers can contact ITM Service Centre Russia to request troubleshooting, training, maintenance or spare parts.
Service and support in Russian region
In short, ITM St. Petersburg LLC offers the following services to ITM’s equipment in the region
- After sales support (commissioning, installation)
- Maintenance (planned maintenance, troubleshooting, repair)
- Delivering spares (fast-moving spares in stock locally, intermediary for all other spares)
- Engineering services (consulting, local project management, upgrading, enhancements)
- Training services (in house and onsite)